What capabilities does the TeamViewer integration provide?

The TeamViewer integration with Appaloosa MDM provides comprehensive remote support capabilities including screen sharing, secure file transfer, remote terminal access, port forwarding, and remote AppControl. IT admins can view and control devices remotely, transfer files securely between devices, and access terminal commands—all directly from the Appaloosa interface without requiring additional software installation on end-user devices.

How secure is the remote access connection?

All remote connections are protected with 256-bit AES end-to-end encryption, based on 2048-bit RSA private/public key exchange. This military-grade encryption ensures that all remote support sessions remain secure and compliant with enterprise security requirements. Additionally, all remote sessions can be recorded for audit purposes, maintaining compliance with your organization's security policies.

Can I limit which admins can access employee devices?

Yes, Appaloosa provides granular access management controls that let you determine exactly which IT team members can initiate remote support sessions. You can assign remote access privileges based on admin roles, device groups, or individual devices, ensuring that sensitive devices can only be accessed by authorized personnel.

How does zero-touch device registration work?

Our solution leverages REACH API capabilities to enable zero-touch device registration without human interaction. When new devices are added to your fleet, they can be automatically registered for remote support capabilities without requiring end-user involvement or TeamViewer account creation. This streamlines deployment and ensures immediate support capabilities for all managed devices.

Do employees need their own TeamViewer accounts to receive support?

No, our integration uses accountless connections, meaning your employees do not need to create or manage TeamViewer accounts to receive support. The system works seamlessly in the background, allowing IT to connect instantly when support is needed without any account setup or management on the employee side.

How does this integration improve employee experience?

Employees benefit from drastically reduced resolution times since IT can see exactly what they're experiencing rather than troubleshooting blindly. There's no need for employees to explain technical issues, install additional software, or follow complex instructions—support just works when they need it. This leads to less frustration, higher productivity, and improved satisfaction with IT support services.

Is the solution suitable for both attended and unattended support scenarios?

Yes, the TeamViewer integration supports both attended scenarios (where the employee is present) and unattended access (for performing maintenance or updates during off-hours). This flexibility allows IT to provide immediate assistance when users are experiencing issues and also perform routine maintenance without disrupting employee work.

Which operating systems are supported?

The remote support capabilities work across macOS, iOS, and Android. This cross-platform support ensures consistent remote assistance capabilities across your mobile and Apple device fleet. While screen sharing works on all platforms, certain advanced features like file transfers and remote terminal access are only supported on Android devices due to platform limitations. Despite these differences, you can still standardize core support processes for all your managed devices.

Instant Remote Control

Resolve Device Issues In One Click

Our TeamViewer integration gives IT teams immediate access to troubleshoot employee devices from anywhere, reducing downtime and boosting productivity.

The perfect solution for supporting your distributed workforce without expanding IT resources. TeamViewer is fully integrated with Appaloosa and requires no additional software—just click and connect directly from your dashboard.

iOS, Android & MacOS

Zero-Touch

256-bit AES

Eliminate Support Bottlenecks

Remote troubleshooting creates frustration in employee support. IT teams spend hours trying to diagnose issues over the phone, while employees struggle to describe technical problems. Companies need a way to eliminate this inefficient process.

Instant Access Support See What They See: Connect directly to employee devices without requiring them to install additional software or create accounts. One click gives you immediate access to resolve issues in real-time, cutting resolution time from hours to minutes.
Seamless Security Protection Without Friction: Maintain enterprise-grade security while enabling remote support. Every session is protected with 256-bit AES encryption, ensuring sensitive company data remains secure even during troubleshooting sessions.
Zero Setup Assistance Support Without Stress: Provide support instantly without requiring employees to follow complex setup instructions. No PIN codes to share, no software to download. Remote support just works when employees need it most.

Your Path to Effortless Remote Support

Forget about complicated support processes. Our TeamViewer integration connects directly with your managed devices for seamless assistance. Here's how.

Locate

Quickly find the specific user or device needing assistance directly from the Appaloosa dashboard.

Connect

Start the remote support session with a single click, directly from the Appaloosa interface.

Support

Take full control to troubleshoot issues, transfer files, access terminal commands, use remote AppControl, and share screens—all with end-to-end encryption and without disrupting the user.

Use Cases

Remote Workforce Support

Provide instant technical support to employees anywhere in the world, eliminating the frustration of troubleshooting by phone.

Rapid Issue Resolution

Reduce mean time to resolution from hours to minutes by seeing exactly what users see and taking control when needed.

Secure Troubleshooting

Maintain security compliance while supporting employees with encrypted connections and detailed audit logs of all support activities.

What capabilities does the TeamViewer integration provide?: The TeamViewer integration with Appaloosa MDM provides comprehensive remote support capabilities including screen sharing, secure file transfer, remote terminal access, port forwarding, and remote AppControl. IT admins can view and control devices remotely, transfer files securely between devices, and access terminal commands—all directly from the Appaloosa interface without requiring additional software installation on end-user devices.
How secure is the remote access connection?: All remote connections are protected with 256-bit AES end-to-end encryption, based on 2048-bit RSA private/public key exchange. This military-grade encryption ensures that all remote support sessions remain secure and compliant with enterprise security requirements. Additionally, all remote sessions can be recorded for audit purposes, maintaining compliance with your organization's security policies.
Can I limit which admins can access employee devices?: Yes, Appaloosa provides granular access management controls that let you determine exactly which IT team members can initiate remote support sessions. You can assign remote access privileges based on admin roles, device groups, or individual devices, ensuring that sensitive devices can only be accessed by authorized personnel.
How does zero-touch device registration work?: Our solution leverages REACH API capabilities to enable zero-touch device registration without human interaction. When new devices are added to your fleet, they can be automatically registered for remote support capabilities without requiring end-user involvement or TeamViewer account creation. This streamlines deployment and ensures immediate support capabilities for all managed devices.
Do employees need their own TeamViewer accounts to receive support?: No, our integration uses accountless connections, meaning your employees do not need to create or manage TeamViewer accounts to receive support. The system works seamlessly in the background, allowing IT to connect instantly when support is needed without any account setup or management on the employee side.
How does this integration improve employee experience?: Employees benefit from drastically reduced resolution times since IT can see exactly what they're experiencing rather than troubleshooting blindly. There's no need for employees to explain technical issues, install additional software, or follow complex instructions—support just works when they need it. This leads to less frustration, higher productivity, and improved satisfaction with IT support services.
Is the solution suitable for both attended and unattended support scenarios?: Yes, the TeamViewer integration supports both attended scenarios (where the employee is present) and unattended access (for performing maintenance or updates during off-hours). This flexibility allows IT to provide immediate assistance when users are experiencing issues and also perform routine maintenance without disrupting employee work.
Which operating systems are supported?: The remote support capabilities work across macOS, iOS, and Android. This cross-platform support ensures consistent remote assistance capabilities across your mobile and Apple device fleet. While screen sharing works on all platforms, certain advanced features like file transfers and remote terminal access are only supported on Android devices due to platform limitations. Despite these differences, you can still standardize core support processes for all your managed devices.